1. Scope
This policy applies to the LocoRides Manager App and related services provided through our platform at locorides.com and associated APIs. By installing, accessing, or using the App, you agree to the practices described in this Privacy Policy.
The App is for authorized staff only. If you are not an approved Loco Rides employee or partner with staff credentials, you should not use this application.
2. Information we collect
We collect information necessary to authenticate staff users and support rental operations.
2.1 Staff account information
- Full name
- Mobile phone number and country code
- Email address (if provided)
- Date of birth (if provided)
- Staff user ID, role/type, and account status
- Authentication tokens and session data
2.2 Customer information processed by staff
When you use the App to serve customers, you may access or submit customer data on behalf of Loco Rides, including:
- Customer name, phone number, and booking details
- Identity verification documents (e.g. Aadhaar, driving licence, passport)
- Photographs of customers and uploaded document images
- Verification status and operational notes related to rentals
2.3 Device and technical data
- Firebase Cloud Messaging (FCM) token for push notifications
- Device type, operating system, and app version
- Network connectivity status
- Logs related to API requests, errors, and security events
2.4 Operational data
- Booking, delivery, return, and cancellation records
- Cash deposit and payment-related workflow data
- QR code and transaction references generated in the App
- In-app preferences (such as dashboard display settings)
| Category | Examples | Source |
|---|---|---|
| Account | Name, phone, email, OTP verification | You / our servers |
| Identity | ID numbers, document photos | Camera, gallery, staff input |
| Device | FCM token, OS, connectivity | Your device |
| Operations | Bookings, deposits, returns | App usage |
3. How we use your information
We use collected information for legitimate business purposes, including to:
- Verify staff identity through phone-based OTP login
- Provide access to authorized staff features and dashboards
- Process and manage vehicle bookings, deliveries, and returns
- Verify customer identity and compliance requirements
- Send operational alerts, reminders, and push notifications
- Maintain audit trails and improve service reliability
- Detect, prevent, and address fraud, abuse, or unauthorized access
- Comply with applicable laws, regulations, and legal requests
We do not sell your personal information. We process data only as needed to operate the LocoRides Manager service and fulfill our contractual and legal obligations.
4. Device permissions
The App may request the following permissions to function properly:
- Internet: to communicate with Loco Rides servers and sync operational data.
- Camera: to capture customer photos and identity documents.
- Notifications: to deliver booking and operational updates.
- Storage / media access: to select, compress, and upload images when required.
You can manage certain permissions in your device settings. Some features may not work if required permissions are denied.
6. Data retention
We retain personal information only for as long as necessary to provide the App, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on document type, regulatory requirements, and operational needs.
When data is no longer required, we take reasonable steps to delete or anonymize it in accordance with our internal retention policies.
7. Security
We implement administrative, technical, and organizational safeguards designed to protect personal information, including encrypted storage for sensitive session credentials and secure transmission over HTTPS.
No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. Please notify us immediately if you suspect unauthorized access to your staff account.
8. Your rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information, subject to legal and operational limits
- Withdraw consent where processing is consent-based
- Object to or restrict certain processing activities
- Lodge a complaint with a relevant data protection authority
To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request.
9. Children’s privacy
LocoRides Manager is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can take appropriate action.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice within the App. Continued use of the App after changes become effective constitutes acceptance of the revised policy.
11. Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
For account-specific privacy requests, include your registered staff phone number and a brief description of your request so we can assist you promptly.